Refund Policy

30-day money-back guarantee on your first order • No return required • Cancel anytime

We want you to feel confident trying Supers. If your first order is not right for you, our 30-day money-back guarantee has you covered — no return shipment, no hassle. This policy explains what qualifies, how to request a refund, and what to expect after you contact us.

This policy applies to purchases made directly at trysupers.com. If you purchased Supers from another retailer or marketplace, please contact that seller for its return and refund terms.

At a glance: First order only • Request within 30 days of delivery • Refund to your original payment method • No need to return the product • One guarantee redemption per household

1. Our 30-day money-back guarantee

Your first order of Supers is covered by a 30-day money-back guarantee, starting on the date your order is delivered.

  • Full first-order refund: If you are not satisfied for any reason, contact us within 30 days of delivery and we will refund the full amount you paid for that first order, including any first-order discount applied.

  • No return required: You do not need to return the product to receive your refund. Please do not ship product back unless we specifically ask you to.

  • One per household: The guarantee covers one first order per customer and per household. It is intended to let new customers try Supers risk-free.

After the 30-day window, or for orders that are not your first order, refunds are handled under Sections 3 and 4 below.

What the guarantee covers

Order type

Covered?

Notes

First one-time purchase

Yes

Within 30 days of delivery

First subscription order

Yes

First shipment only; see §5

Subscription renewals (2nd+)

No*

Cancel anytime before next billing

Second / repeat orders

No*

Damaged/incorrect items still covered

Gift orders

Yes

Refund to original purchaser

* Except when an item arrives damaged, defective, or incorrect — see Section 3. Those are always made right.

2. How to request a refund

The fastest way is by email. We aim to respond within 1 business day.

  • Email us at: Hello@trysupers.com with the subject line “Refund request”.

  • Include: your order number, the email used at checkout, and the name on the order.

  • Tell us briefly: what did not work for you (optional, but it helps us improve).

  • We will confirm: your eligibility and process the refund — no return label, no restocking fee.

If you no longer have your order number, include your full name, shipping ZIP code, and approximate order date and we will locate the order for you.

3. Damaged, defective, or incorrect items

If anything arrives damaged, defective, or not what you ordered, we will fix it regardless of whether it is your first order.

  • Contact within 14 days: Contact us within 14 days of delivery with a photo of the item and packaging, if possible.

  • Replacement or refund: Choose a free replacement or a full refund for the affected item — your choice.

  • Partial orders: If only part of your order is affected, we will refund or replace only that part.

If a package is marked delivered but does not arrive, please check with your carrier and neighbors first, then contact us within 14 days and we will help investigate and reship or refund as appropriate.

4. Orders outside the guarantee

For orders that are not covered by the 30-day guarantee:

  • Unopened items: Unopened, sealed product in its original packaging may be refunded if you contact us within 30 days of delivery. Return shipping, if a return is required, is your responsibility unless we made an error.

  • Opened repeat orders: Opened product from repeat orders is not eligible for a refund, except for damaged or defective items under Section 3.

  • After 30 days: Orders placed more than 30 days before your request are not eligible, except as required by law.

We reserve the right to decline refunds where we reasonably believe the guarantee is being abused, including repeated guarantee claims from the same household or payment method.

5. Subscriptions and cancellations

Supers is offered as a one-time purchase and as a subscription that renews every 4 weeks until you cancel.

First order

Each renewal

Price shown at checkout

$29.48*

$49.13

Billing frequency

One shipment

Every 4 weeks

Cancel / pause / skip

Anytime in portal

Anytime in portal

* The $29.48 first-order price reflects your introductory discount. Renewals bill at $49.13 every 4 weeks. Taxes and shipping, if any, are shown at checkout. We will always show the renewal price before you confirm a subscription.

  • Cancel anytime: You may pause, skip, change your delivery date, or cancel your subscription at any time from your account portal at trysupers.com or by emailing us. There is no cancellation fee and no minimum commitment.

  • Already-processed orders: Cancelling stops future charges. It does not automatically refund an order that has already been processed or shipped.

  • Timing: To avoid being charged for your next shipment, please cancel, pause, or skip at least 24 hours before your next billing date shown in your account and in your reminder email.

  • First shipment guarantee: If your first subscription shipment is within 30 days of delivery, the guarantee in Section 1 still applies to that first shipment.

If you believe you were charged in error, contact us and we will review and refund any incorrect charge promptly.

6. How and when you will be refunded

  • Original payment method: Approved refunds are issued to the original payment method used at checkout. We cannot refund to a different card or account.

  • Timing: We process approved refunds within 3 business days of approval. Your bank or card issuer may take an additional 5–10 business days to post the credit, depending on the issuer.

  • Confirmation: You will receive a confirmation email when your refund is processed, showing the amount and the payment method credited.

  • Shipping charges: Shipping charges from your original order are refunded when the full order is refunded under the guarantee or when we made an error. Otherwise, original shipping is non-refundable.

  • Promotional pricing: If you paid with a discount code or promotion, your refund will be the actual amount you paid for the item.

7. Partial refunds and exchanges

  • Partial refunds: If part of an order is refunded (for example, one item in a multi-pack), the refund will reflect the per-item price you paid after any bundle or promotional discount is allocated across items.

  • Exchanges: We do not offer direct exchanges. If you would like a different flavor or pack size, request a refund where eligible and place a new order, or swap your next subscription shipment in your account portal before it bills.

  • Gift cards: Gift cards and store credit, if offered, are non-refundable and cannot be redeemed for cash, except where required by law.

8. Chargebacks

If you have a question about a charge, please contact us first at Hello@trysupers.com. In most cases we can resolve billing questions, cancellations, and refunds faster than a bank dispute. Filing a chargeback before contacting us may delay resolution while your bank investigates.

9. International orders and statutory rights

This policy is in addition to any rights you may have under applicable consumer protection law. Nothing in this policy limits your statutory rights. If you are in the European Union or United Kingdom and are entitled to a cooling-off period, you may cancel within the period required by local law; contact us for instructions and any return requirements that apply in your region.

10. Changes to this policy

We may update this policy from time to time. The version posted at trysupers.com at the time of your purchase applies to that purchase. If we make material changes, we will update the “Last updated” date at the top of this page.

11. Contact us

Questions about refunds, cancellations, or a specific charge? We are happy to help.