Shipping Policy
How and when your Supers order ships, how long delivery typically takes, and what to do if something goes wrong.
Effective / Last updated: October 8, 2026
Publishing note: Company details have been filled in below — Hello@trysupers.com. No support phone is listed. Free shipping is on the first order (standard shipping); later orders and subscription renewals are charged as shown at checkout. Have qualified counsel do a final review before publishing. This template does not constitute legal advice.
This Shipping Policy applies to orders placed on trysupers.com (the “Site”) with Supers (“Supers,” “we,” “us,” or “our”). Shipping timelines below are estimates and are not guaranteed delivery dates, except where expressly stated at checkout. This policy works alongside our Terms of Service, Privacy Policy, and Refund & Money-Back Guarantee Policy.
1. Processing time
Orders placed before 3:00 p.m. Eastern Time on a business day are typically prepared for shipment the same day. Orders placed after that cutoff, or on weekends or U.S. federal holidays, usually ship the next business day. We do not ship on weekends or U.S. federal holidays.
During promotions, launches, or periods of high demand, processing may take an additional 1–2 business days. You will receive a shipping confirmation email with tracking once your order leaves our facility.
2. Delivery estimates and carriers
Standard delivery within the contiguous United States averages 2–5 business days after shipment, depending on destination and carrier volume. Alaska, Hawaii, U.S. territories, and APO/FPO/DPO addresses may take longer.
We ship via major U.S. carriers, including USPS, UPS, FedEx, and DHL, or their last-mile partners. Carrier and service level may vary by destination and weight. Your first order ships free on standard shipping; shipping for later orders is calculated at checkout.
Expedited options, where offered at checkout, show their own estimated delivery windows and fees before you pay. Selecting an expedited service speeds transit after shipment; it does not change the processing cutoffs in Section 1.
3. Shipping charges and free shipping
Shipping charges are calculated at checkout based on destination, weight, and service level, and are shown before you complete your purchase.
Your first order ships free with standard shipping. Free shipping applies to the first order only — including the first subscription shipment — and does not apply to subscription renewals or later orders. Shipping for later orders is calculated and shown at checkout, and excludes expedited fees and taxes.
Shipping charges are non-refundable except where required by law or where we made a shipping error.
4. Tracking and delivery
Tracking: Tracking information is emailed to the address used at checkout and is also available in your account. Carriers may take up to 24 hours after the label is created to display the first scan.
Address accuracy: Please ensure your shipping address is complete and accurate, including apartment, suite, or unit numbers. We are not responsible for delivery delays or loss resulting from an incorrect or incomplete address provided at checkout. If you notice an address error immediately after ordering, contact Hello@trysupers.com and we will try to update it before the order is prepared; once shipped, we cannot reroute packages.
Marked delivered but not received: If a carrier marks a package as delivered but you cannot locate it, please check with household members, neighbors, and your local carrier office, and allow one additional business day — carriers sometimes scan early. If it still has not arrived, contact us and we will work with the carrier to investigate and, where appropriate, reship or refund under our policies.
5. Where we ship
We currently ship within the United States. If we expand to additional countries, any duties, taxes, and import fees for international orders will be disclosed at checkout or, where not collected in advance, are the recipient’s responsibility. We reserve the right to limit or discontinue service to any region.
6. Subscription shipments
Subscription orders ship automatically on your selected schedule — every 4 weeks (28 days) by default, unless you choose a different frequency at checkout or in your account portal. The recurring charge currently displayed at checkout is $49.13 every 4 weeks, plus applicable taxes and, after your first order, shipping calculated at checkout. Your first order ships free (standard shipping); any first-order promotional price (for example, $29.48 for the first shipment after an applied introductory discount) applies only to the first order and does not change the recurring price.
You will receive an advance email before each renewal with the shipment date and an opportunity to pause, skip, swap, or cancel in your account portal. Processing and transit times for renewals follow Sections 1–3 above. To avoid an unwanted shipment, please make changes before the renewal date shown in your account.
7. Delays, damaged shipments, and missing packages
Weather, carrier disruptions, and other events outside our control can delay delivery. If your order is significantly delayed, arrives damaged, or is lost in transit (no carrier update for an extended period), contact Hello@trysupers.com with your order number. We will evaluate the issue and, at our discretion, offer a replacement shipment, refund, or store credit, consistent with our Refund & Money-Back Guarantee Policy.
Please do not refuse delivery to obtain a refund. Refused or “Return to Sender” packages may not be eligible for a refund outside our returns process.
8. Contact us
Supers 69 Peel street, Central, HK Email: Hello@trysupers.com Site: trysupers.com
Please include your order number and tracking number, if available, in all shipping inquiries so we can help you faster.